General Terms of Service
My work is to function as a professional astrologer and metaphysical mentor. No advice or guidance given in any of my readings, consultations or written reports is a replacement for specialised Medical, Legal or Financial advice. I have no formal training in these areas of expertise.
I will always aim to work to the highest standards and my track record is one of good accuracy. Please ensure you understand and agree that you must make your own decision about any matter discussed and take full responsibility for any outcome as a result of following the information given in your reading or consultation. I cannot be held responsible or liable for any outcome or lack of outcome based on actions taken.
Any information you share is kept private and confidential and will not be shared with others without your explicit consent. Your physical files are retained and stored in a secure place. Your personal details and contact information will never be shared with any third party. I may contact you for the purpose of self-promotion.
Gifts vouchers must be redeemed within 1 year from the date of purchase. Unredeemed gifts are non-refundable and non-transferable.
Fees, Cancellations & Refunds
Fees must be paid in advance to secure your booking unless agreed otherwise. Payment must be confirmed at least 24 hours prior to the appointment and in the case of Horary or written reports before work is undertaken. Appointments made, or work scheduled and not paid for within the time stated, may be subject to cancellation and the time may be made available to other clients.
Online payments via PayPal, cash payments, bank transfers, instalments and sliding scale reductions are all options that may be acceptable by arrangement.
Appointments can be cancelled up to 48 hours in advance with a full refund or the option of rescheduling the appointment. Cancellations made after 48 hours prior to the appointment or non-attendance at the appointed time may be subject to a cancellation fee. A cancellation fee for all or part of the payment will be made at my discretion.
In the event of late attendance at the appointed time, providing that there is still at least 50% of the allocated time still available, the consultation can commence but with no guarantee of any extension beyond the original allocated time. No refund of the fee will be given.
If, due to unavoidable circumstances, I am unable to make our scheduled appointment I will provide you with as much notice as possible. I will offer to rebook you at your earliest convenience or will issue you a 100% refund. If I am late to attend I will either extend the original time allocated or offer to rebook the appointment for the first available time.